Better Business Bureau rating : A+
Positive feedback & Google Reviews
Thank you for your help. I will definitely consider your store for purchases in the future because of the excellent service you give as my journey into hifi has just begun.
Maxine ( Montreal )
Hello from afar Luc
Its been our pleasure to do business with a company such as yours over the many years. Stereo Passion truly represents our core values. You have done so historically, it's our honor Luc. Thank you.
Being associated with one of the most colorful, yet performing KR dealer worldwide where our products are concerned, gives me the honor to congratulate you for your sheer enthusiasm and business ethics in representing our product line. May we see you again soon in Montreal Luc.
Dr Ricardo Kron
Congratulations Luc, for being our most successful dealer in North America. Good selling!
Translated from French :
What you have accomplished as our #1 Canadian dealer in the city of Ottawa , is likely never to be seen from anyone else ever.
Jean Luc Petit
Dear Luc. We are very happy to have you do such a wonderful job representing our product line. You are one of our top Merlin dealers in North America and a long established fan. I am certain, this adds to your success in Canada. Congratulations Luc.
Merlin Music Systems
Yoopii, your the best ( Luc )
Yanik P, Gatineau
The deck is fantastic, set up was easy and everything seems to be working fine. It's like the Kudos and my records have found a new life, even my wife heard a difference and said it sounded great.
Thanks again for the exceptional service. A la prochaine chicane.
Thanks Luc, you are an upstanding human being. It is a pleasure to be doing business with you.
Owner of Audio Note UK
If I am ever allowed to come into Canada, I will make a point of visiting you.
That was a real fun evening and I’m glad the empty bottle gives you pleasure.
All the best,
Music Hall Company
I’ve got the TT set up ( old model LP 12 ) – it sounds great. Looking forward to reacquainting myself with my vinyl collection.
Thanks again for your effort on retrofitting it. Enjoy the holiday and we’ll see you in the New Year.
Yeah that was I that gave you
Thanks for such good service after 7 years
Turn the lights down low drink the wine and listen to some Coltrane
Désolé de te répondre si tard.
Le colis est arrivé encore plus tôt que ton courriel.En très bon état, fort bien emballé, Je vais essayer le tout, en fin de semaine.
Je te ferai connaître par la suite mon feeling.
Merci de partager ta passion et tes compétences.
Luc, Steve & Kris -- can't believe it has been 36 months today that Kris and Steve installed my magnificent music system, curated by Luc and Steve. thanks for making great music for me every day!! I trust all of you, and your families, are healthy, happy and thriving. with my warmest regards and very best wishes.
Luc : It was a great experience. I will be back to talk CD players at some point. I'm sitting on about 2000 of them, so I should get a decent player.
Hey Luc, thanks again, never felt so good buying something from the real thing.
Hello Luc and Kris,
We've just begun enjoying the Atoll and speakers. Everything sounds beyond great. Thanks again guys. You have new customers for life.
Don and Wendy.
Your damn scary Luke, but it feels so good being scarred. Thanks for helping me with my problem. You guys deserve your reputation for sure.
Magnifique Luc, la passion sans frontiere.
The Magic Stands just arrived on my front porch. One day sooner than expected! Canada Post has definitely made some advances, -although both of my shipping experiences with Stereo Passion-Canada Post shipping, have been great. I won`t get a chance until the weekend to try out the stands. I`ll let you know my experiences. Thanks again Steve. Looking forward to the new clearance page. You don`t miss your water until your well runs dry. Sincerely,
Thanks for all of your help in the middle of a Pandemic Steve! You guys are the best! Look forward to hearing from you. Sincerely,
Super le kit, agréablement surpris. Dur à battre pour le prix.
Mais je vais vraiment avoir besoin d'une manette, surtout avec la manière dont c'est facile de faire du volume haha
Merci pour tout
Parfait Frederik, 1,000 merci, un autres de nos clients Montréalais qui est très heureux. V'as t'il falloir déménager à Montréal ;-). Félicitation Frederik!
I think I wrote you several times last year..I even phone a couple times.. nobody ever responded but, I am glad as I bought all my gear elsewhere snd extemely happy..
I hope all is good with you. I think you messed us up with another store Robin. We returned your calls pronto as usual and you will remember you did purchase something very substantial from us that we see that your enjoying. Being extremely happy is important for us, I see we have succeeded. If I recall we did receive a email thanking us for our services.
I really do hope you can remember that silly boy who treated you so badly. Dont be a stranger to danger Robin
Stereo Passion has been around for a long time. I first walked by the door at Churchill ave. It seemed wonderous but intimidating. I never did visit them at that location. Fast forward a few years, and I made the jump to visit them. My experience was 5 star. Luc and the gang always listen. They do not push you into things but take the time to understand your listening habits, budget, current system, and suggest improvements that pay off. I appreciate that. Even the wife went with me, and she was impressed with how the business was run and enjoyed being there. I would recommend Stereo Passion if you love listening to music. They might not have flashy sales, but their service before and after are impeccable. You feel like family, and they are there to make you feel welcome and to come back. This isn't a one time sale and forget about you type of business that is so prevalent now. Stereo Passion believes customer happiness is a top priority, and I have always felt welcome even with my modest budget.
Stereo Passion is without a doubt Ottawa's premier stereo shop. The equipment is of the utmost best I've seen in any store. The service equally rival's the equipment, emails were very quickly returned and the knowledge unrivalled. Luc and Kris did a beautiful job of setting up my components for auditioning. I was left to my own devices, and at no time felt any time restraints on my fiddling around. I cannot express my appreciation for this type of sales. No pressure no up selling. As a matter of fact I was kept purposely in my price range by Luc as to avoid going over it. Knowing the retail price for the components, I was pleasantly surprised to see them come in at lower then expected. Thanks guys for a truly premier experience. A new customer has been made.
Thanks for the most wonderful review Stephen. You are the first or one of the first to mention our long standing no pressure "ways", and no upselling either. Reminding people about their budget in a toy store is difficult enough, but respecting one's budget exempts folks from buyers remorse or regret... why we are good at reminding folks of this. That is no fun should one bust his / her budget, when one thinks about it. Speaking of which... we know you had great fun and it will remain our pleasure to serve you in our same old established ways that you were served prior to this feedback. Thank you greatly Stephen, and see you soon enough ;-) Welcome too our SPI family, where you shall remain in great hands !
Finally got them up and running. Oh wow, just awesome, damm!. So musical and full and rich, my ear fatigue is finally gone. They look pretty good with those stands also, pretty good match.
Its all good news sir ;-), we will see you soon enough Stephen... happy listening.
Very Happy, they sound great, thanks Luc
Was a little unsure what to expect, but turned out great. My wife and I auditioned a new set of speakers for an afternoon, and came back another afternoon to check out amps. Bought both and couldn't be happier.
Steve and Kris were great, service was great, they had lots of patience for me and for my daughter that was with me.
Thanks Luc. That is good news and a policy I have always adhered to so coming from an expert such as yourself.
As for enjoying myself, right now the novelty of my new toys (interconnect included) is so new and I have so many CD's that need to be heard as if for the first time, that I've been pretty much listening non-stop. I have never heard a lot of the detail in some of these recordings before now.
Thanks for the advice Luc and again for the great service.
Amazing customer service
Superbe service encore une fois
...aside from the very fine customer attention you give us , Stereo Passion offers more gear than anyone else that I know of . Thanks very much for tending to us
"Entering this place is like entering the matrix , the movie"
Just to complete the loop ... the speaker wires are connected and working fine.
I wanted to again thank you for the exceptional care and support you provide. It can be daunting to go to a high-end place when you have lower-end stuff, but I have never felt that with you guys. Whatever my problem was, you have always made me feel like it is your biggest problem as well at that time. You have helped me upgrade my system in a way that has been very pocket-book friendly while still feeling really happy with what I have.
Bon matin Luc,
Je voulais prendre 2 minutes pour te remercier de ta grande disponibilité envers moi. Je me sens vraiment privilégié de pouvoir utiliser tes services et surtout ta grande expérience. Je comprends maintenant pourquoi ton entreprise connaît autant de succès.
Roy Hall (( Mr Music Hall )) would love to visit your store Luc and greet your client when you need him... Roy said if we had more dealers like you, we will do well in Canada
From a supplier
Merci. All good! J’adore la qualité de ton service à la clientèle: une référence et un standard pour les autres...
Marc B, Gatineau
Luc.. Tu es le conducteur, nous sommes tes musiciens...
Louis Philippe, Ottawa
Tu nous guides toujours vers la bonne destination Luc, encore une fois, merci.
A full life as an audiophile makes me assert with certainty, that your level of expertise, care, planning is unmatched and unbridled Luc !
As you know, I travel a great deal Luc, I visit every high end place I can, and few can even come up to your knees... wild selection seen no where else, expertise beyond belief, long life to your crew and SPI
La référence canadienne unique dans l'audio haut de gamme, et ce, sans l'aide de Plurison.
Un magasin plein d'équipement haut de gamme, et d'expertise à haut volet... et la plus grande sélection d’Audio Note jamais vue. Quand aller vous déménager a Montréal, Mr Morin ?
Richard K, Saint Bruno, Québec
HOLLY SH*T does that thing sound AMAZING!!!! Imaging to die for right out of the box........ WOW!!!!
No surprise here Luc. You and your crew are simply the best at making sure we love what we buy from you. Thank you very much sir.
SPI est véridiquement la place audio la plus recommander de ma part. Vous n'avez pas de comparaison. La passion et la musique sont toujours au rendez-vous avec toi et ta merveilleuse équipe Luc.
As a consumer I value exceptional service above all else. It is this quality of service that makes SPI a truly incredible company in my opinion. Couple their quality of service with their incredible selection (probably the best I've ever seen), knowledgeable and helpful staff and you've an audio dealer that you can deal with confidence that your particular needs will be catered to with care and attention and any and all detail will be executed with your needs as an individual in mind, regardless of whether you're spending a modest amount or thousands upon thousands! This is the kind of service that elicits loyalty and I can say they have a loyal customer in me and I will never hesitate to recommend SPI to anyone.
Talking to Luc and his team is always a rewarding experience. The reason is simple, they pride themselves in sharing their interest and deep knowledge about audio and music. They will diligently guide you in making the right decision. Not many audio stores have been in business for more than 25 years. Clearly, there is a reason for that and its called dedication.
I bought a complete Cyrus system from my dad and he helped me set it up! I learned much from that experience. Man of great knowledge, I saw an aspect of my father when he was installing my system. Now I know why people give him 5 stars.
Bought several pieces of equipment recently. I can’t say enough about the quality of gear and the exceptional service I received from Luc and Steve. They patiently answered all my questions and set me up perfectly. Highly recommended you check this place out.
Purchased multiple items from Stereo Passion and have always been extremely satisfied of their service. Not trying to upsell you, they will listen to your needs and make suggestions based on that. Their honest feedback and answers have made me a return customer.
Great experience - very very knowledgeable and patient with me as I tip-toe into audiophilia. Service like this just does not exist anymore - nor does the product expertise. If you want QUALITY equipment and exceptional service - go see Luc and Steve - a hidden Gem in Ottawa and a dying breed of retailer who cares about their clients!
Tucked away in a light industrial neighbourhood in Ottawa's East End, Owner Luc and Manager Steve go out of their way to make their business friendly and laid back. But don't let this intimate, low-pressure approach fool you: these guys are pros! Thanks to their expert advice and an opportunity to audition fantastic gear, I was finally able to take my first step towards audio nirvana.... Thank you gentlemen - looking forward to many more. BG
I had an awesome experience with Stereo Passion. Luc answered all my emails and helped me settle on some great speakers. Highly recommended!
Ottawa only choice in high end Audio ! Great guys and better gear :)
Actual Yellow Page Reviews
Stereo Passion is awesome. I spoke with Luc who took a lot of his spare time to answer my questions. Very happy indeed. Highly Recommended!!
Actual Facebook Reviews
Unparalleled customer service! Luc and Steve have enabled me to carefully select components - through extensive conversation and auditioning - that work well together and are within budget. The result is a system that brings me joy and satisfaction every moment I spend with it. These guys are professional audio advisers, and value service and expertise over simply moving boxes. I would recommend anyone looking for serious performance from a 2-channel audio system make the trip out to Gloucester!
Best Hi-Fi selection in the region by far. Luc and his crew know their stuff inside out!
Yvon Audet AND Adam Wesley