Our mission is to make your shopping experience as joyful and informational as possible.
We fully understand first hand your passion and need for music in your daily lives. These needs are reflective of how important they are in our own private lives. We promise to do no harm. We are here to serve our clients without ego nor games.
We are slightly East of downtown Ottawa, off Montreal RD exit. We are not wheelchair accessible as we are on the second floor.
Once thought to be out of sink with the rest of humanity, now they are the norm. We do work 5-6 and sometimes 7 days a week. However, the portion at the weeks' beginning are dedicated to office and other behind the scenes business dealing's. Please communicate with us via email during those times, for a quick response. We start very early to respond, we assure you. For visiting us, all of this can be done from Thursday till Saturday.
Like all of you , we have elderly parents, we do get ill on occasion, tornado's may happen, wind or winter storms... you know, life's little problems may get in the way of us opening. Should you show up, and our doors are closed with no signage, ( please forgive us ahead of time ). In those times we try our best to offer door signs, if impossible, our voice mail and emails will be up to date and provide all relevant info on those dates. Leave us your Cell # on our voice mail, we will call you back ASAP.
Our delivery days
Our deliveries are on Saturdays only. They take place in the following manner ;
East, Ottawa North and in the Gatineau's, they take place mid mornings.
South and Ottawa West, they take place mid afternoon
We do not deliver outside our city limits ( unless an entire system is bought ).
A surcharge may apply in certain circumstances
Our after care services
We have always provided full service to all that we sell you. With exemptions of used trades bought elsewhere, where the purchaser will be warned ahead of time, buying from us assures some continuity of repair services. On used gear, this entails a charge for our repair services.
Coffee and Tea's
Always on the house
You must be told...
You enter on secure premises, and our location is monitored via camera and other security measures at all times.
Demo times and after hours appointments.
Should you show up for a demonstration without booking a RV time, it is possible as long as 3 issues are not at play :
- We do not have a pending appointment on or near the time of your visit.
- Dem's need to be simple to set up from a set up stand point, and from companies that are plug and play, in nature.
- Complex or protracted set ups are by appointment only.
After hours appointments are offered Thursday and Friday evening, starting at 3 pm.
Scale of offerings
We try to offer a wide ranging assortments of lines from the affordable to the prestige levels.
Method of payments
Visa, Mastercard, Interact, EMT, certified cheques, Cash
Off times and summer weekend etc
Our summer weekends, where we normally close at 2pm, take place usually between May and Late September or so. For those that like to make very late arrivals 10 or so minutes before close time, may be surprised to find us not being there. Albeit, we never throw anybody out, if we are busy, we stay. If we are not, we may leave a tad early for the silly little boys we are. Normal closing hours on Saturday are 4pm or till last man leaves.
SPI totally closes upon our vacation times, that are advertised way ahead of time.
Complaints, we did anything wrong in your regards.
Please call Luc, or email me directly at email@example.com
Please make certain that you provide all necessary information so that I may communicate with you in person. Once confirmed on my end, there is virtually no wait times to receive a response or call back.
Technical issues with the gear we sold you ?
Any and all new gear that was bought from us is covered in case of defect. Before and after care service. We even cover shipping costs for an entire year (1 year, original owner). Simply call or email us, and we will take it from there. Questions about your gear, the same, we will provide you with the relevant information you need the proper way about our gear. We assure our clients, no question is useless or irrelevant.
For outside questions emanating from gear bought elsewhere, we direct you to your place of purchase, owners manual or the manufacturer.
ABOUT Audio Note pricing
For reasons that are related to several important factors, we only provide AN pricing in person and at time of demonstration. For those that communicate via email, will be referred to this statement.