Our new year 2020 is coming up.
We would like to forewarn our clients that your SPI will be changing in 2020. Our daily operative processes will be gradually more, simple and Zen-full. We have never went this route before now, as in ever, it's new territory. Never too late we say.
The level of activity will be in wall based and not as much web based.
We will continue to offer much more than decent audio. We will now exclusively focus on strong lines that matter to you and us. As our existing mantra states "Open up a Pinot noir...", our sole being exist because of the special relationship we mostly all have with our music, mostly alone and on occasion, with like minded friends. Making this music enter your being with the most fidelity is the only thing that really counts for us. While being Zen always mattered, it matters more now that we find ourselves all in this convoluted and contorted world.
We look forward to bringing a bit of Zen into our lives and yours these coming year's.
Our mission is to make your shopping experience as joyful and informational as possible.
We fully understand first hand your passion and need for music in your daily lives. These needs are reflective of how important they are in our own private lives. We promise to do no harm. We are here to serve our clients without ego nor games.
We are slightly East of downtown Ottawa, off Montreal RD exit. We are not wheelchair accessible as we are on the second floor.
Once thought to be out of sink with the rest of humanity, now they are the norm. We do work 5-6 and sometimes 7 days a week. However, the portion at the weeks' beginning are dedicated to office and other behind the scenes business dealing's. Please communicate with us via email during those times, for a quick response. We start very early to respond, we assure you. For visiting us, all of this can be done from Thursday till Saturday.
Like all of you , we have elderly parents, we do get ill on occasion, tornado's may happen, wind or winter storms... you know, life's little problems may get in the way of us opening. Should you show up, and our doors are closed with no signage, ( please forgive us ahead of time ). In those times we try our best to offer door signs, if impossible, our voice mail and emails will be up to date and provide all relevant info on those dates. Leave us your Cell # on our voice mail, we will call you back ASAP.
Our delivery days
Our deliveries are on Saturdays only. They take place in the following manner ;
East, Ottawa North and in the Gatineau's, they take place mid mornings.
South and Ottawa West, they take place mid afternoon
We do not deliver outside our city limits ( unless an entire system is bought ).
A surcharge may apply in certain circumstances
Our after care services
We have always provided full service to all that we sell you. With exemptions of used trades bought elsewhere, where the purchaser will be warned ahead of time, buying from us assures some continuity of repair services. On used gear, this entails a charge for our repair services.
Coffee and Tea's
Always on the house
You must be told...
You enter on secure premises, and our location is monitored via camera and other security measures at all times.
Our demo gear ( NEW )
Our clients know that we do not sell our demo gear, we much prefer selling you new sealed product as we settle in or burn in all our floor stock. We even have some models in stock. Should we not be able to deliver your item in the desired finish, we will sell you our floor pair. This effectively changed as stated on October 2019. Our supply chain is somewhat compromised, and we are having some issues getting certain finishes sent to us in an appropriate time frame. Should this happen to you, we will gladly sell you our mint demo pairs to prevent longer than average wait times.
Scale of offerings
For nearly the better part of 30 years of existence, we attempted to always offer nearly beyond belief, a variety of high end gear, from the relatively affordable to the out of this world. SPI believed wholeheartedly in offering choice... perhaps too much choice in our present state of collective minds.
Effective immediately, my team and I will be focusing specifically only on what we deem the best in its class. Offering upwards of 10 or so different choices at many levels will become a thing of the past. Sometime by early 2020, my team and I will have achieved this. Your choices will become more streamlined but also more focused on overall performance rather than offering wide amount of choice. Our offerings by earlier on 2020 will be reflective of what we believe is the best at any given class level.
Method of payments
Visa, Mastercard, Interact, EMT, certified cheques, Cash
Off times and summer weekend etc
Effective summer 2020 SPI will bring back exclusive by appointments settings between the month July 1st and after Septembers long weekend. These 2 months will also include inserting staff vacations within that time frame. To be clear, the shop will be closed for that vacation time, BUT we will be accessible via email and will still work behind the scenes. Expect some delays in response times during those 2 months.
After Labor day weekend, we reopen regular hours again. Summer Saturdays Hours that are well established, will end permanently as of October 2019. Our regular hours will be 10 - 3pm as usual. We trust this will meet with your approval.
Complaints, we did anything wrong in your regards.
Please call Luc, or email me directly at firstname.lastname@example.org
Please make certain that you provide all necessary information so that I may communicate with you in person. Once confirmed on my end, there is virtually no wait times to receive a response or call back.
Technical issues with the gear we sold you ?
Any and all new gear that was bought from us is covered in case of defect. Before and after care service. We even cover shipping costs for an entire year (1 year, original owner). Simply call or email us, and we will take it from there. Questions about your gear, the same, we will provide you with the relevant information you need the proper way about our gear. We assure our clients, no question is useless or irrelevant.
For outside questions emanating from gear bought elsewhere, we direct you to your place of purchase, owners manual or the manufacturer.
ABOUT Audio Note pricing
For reasons that are related to several important factors, we only provide AN pricing in person and at time of demonstration. For those that communicate via email, will be referred to this statement.