* Our clients will have noticed that those changes we had warned about last October for 2020 have begun. Roger has already started the necessary work. It's a massive change in our marketing ways and reinstating past security measures that we now find essential. We will encourage our clients to come over and see what is happening within our walls, nothing can replace an in store visit. With this new WEB and security approach, the OUR INFO page becomes an important one if one wants to get a sense of our well established company. Better yet, we explain these changes now within that page. Fresh Coffee still on us!
Our mission is to make your shopping experience as joyful and informational as possible.
We fully understand first hand your passion and need for music in your daily lives. These needs are reflective of how important they are in our own private lives. We promise to do no harm. We are here to serve our clients without ego nor games.
We are a team of 6 people working. All are long serving. Steve is my right hand man for daily operations. Kris is my hand right man where floor plan, special events and set up are concerned. Roger is our web guy and equally other related tek issues. Myself, Luc, to those who do not know this is the owner of SPI. Then we have Jeannine, the book keeper and Frank the accounting fella.
We are slightly East of downtown Ottawa, off Montreal RD exit. We are not wheelchair accessible as we are on the second floor.
Our publicly accessed hours are "semi private" in nature, however our behind the scenes hours are very extended and way beyond any norm. Our response times often start at 5 am till 9 pm.
Our after care service
Please note the word OUR. The many services we provide comes free with the price of your purchase with us. Most of our clients already know this. With the increased advent of closings or disappearing of home based and commercial audio dealers, we are obliged to refer you to the national distributor of your choice of gear. Warranty issues legally belong to them.
In December 2019, we began to place our very informationally extended website on a diet. Business matters will continue to be uploaded in a rather active way (vacations, close time, special day events etc) but we have opted to limit the information about what we stock both for security and marketing purposes.
Like all of you , we have elderly parents, we do get ill on occasion, tornado's may happen, wind or winter storms... you know, life's little problems may get in the way of us opening. Should you show up, and our doors are closed with no signage, ( please forgive us ahead of time ). In those times we try our best to offer door signs, if impossible, our voice mail and emails will be up to date and provide all relevant info on those dates. Leave us your Cell # on our voice mail, we will call you back ASAP.
Our delivery days
Our deliveries are on Saturdays only. They take place in the following manner ;
East, Ottawa North and in the Gatineau's, they take place mid mornings.
South and Ottawa West, they take place mid afternoon
We do not deliver outside our city limits ( unless an entire system is bought ).
A surcharge may apply in certain circumstances
Our after care services
We have always provided full service to all that we sell you. With exemptions of used trades bought elsewhere, where the purchaser will be warned ahead of time, buying from us assures some continuity of repair services. On used gear, this entails a charge for our repair services.
Coffee and Tea's
Always on the house
You must be told...
You enter on secure premises, and our location is monitored via camera and other security measures at all times.
Should you see this logo, it represents the exclusive and private side of our business. In a way, Lounge376 represents high end audio of the highest order.
Scale of offerings
For nearly the better part of 30 years of existence, we attempted to always offer nearly beyond belief, a variety of high end gear, from the relatively affordable to the out of this world. SPI believed wholeheartedly in offering choice... perhaps too much choice in our present state of collective minds.
Effective immediately, my team and I will be focusing specifically only on what we deem the best in its class. Offering upwards of 10 or so different choices at many levels will become a thing of the past. Sometime by early 2020, my team and I will have achieved this. Your choices will become more streamlined but also more focused on overall performance rather than offering wide amount of choice. Our offerings by earlier on 2020 will be reflective of what we believe is the best at any given class level.
Method of payments
Visa, Mastercard, Interact, EMT, certified cheques, Cash
Off times and summer weekend etc
Effective summer 2020 SPI will bring back exclusive by appointments settings between the month July 1st and after Septembers long weekend. These 2 months will also include inserting staff vacations within that time frame. To be clear, the shop will be closed for that vacation time, BUT we will be accessible via email and will still work behind the scenes. Expect some delays in response times during those 2 months.
After Labor day weekend, we reopen regular hours again. Summer Saturdays Hours that are well established, will end permanently as of October 2019. Our regular hours will be 10 - 3pm as usual. We trust this will meet with your approval.
Complaints, we did anything wrong in your regards.
Please call Luc, or email me directly at firstname.lastname@example.org
Please make certain that you provide all necessary information so that I may communicate with you in person. Once confirmed on my end, there is virtually no wait times to receive a response or call back.
Technical issues with the gear we sold you ?
Any and all new gear that was bought from us is covered in case of defect. Before and after care service. We even cover shipping costs for an entire year (1 year, original owner). Simply call or email us, and we will take it from there. Questions about your gear, the same, we will provide you with the relevant information you need the proper way about our gear. We assure our clients, no question is useless or irrelevant.
For outside questions emanating from gear bought elsewhere, we direct you to your place of purchase, owners manual or the manufacturer.
ABOUT Audio Note pricing
For reasons that are related to several important factors, we only provide AN pricing in person and at time of demonstration. For those that communicate via email, will be referred to this statement.